February 13, 2013

My Sump Pump Alarm is Going Off!

We've had a lot of rain the past couple of days and that means some folks are experiencing flooding and sump pump issues. Here are a few of the most commonly asked questions and answers from the past couple of days.


Q: My sump pump alarm is going off! What do I do? 
A: Do not unplug your sump pump! Some sump pumps have an alarm that let you know when the water reaches a certain level and has exceeded the pump's ability to remove the water.

If your basement or crawl space isn't underwater, you can check the sump pump alarm. How'd the sensor get wet?

In the case of the sump pumps we install, it's very unusual for water to leak into the top of the pump, wetting the sensor. However, if this is the case, dry off the sensors.

But if the water level is high enough to get to the sensor, then your pump may not be able to keep up with the  water flow.


If the water has quickly risen, or you're experiencing heavy rain, and you still hear your sump pump working, then it's working to pump the water out. You can remove the alarm, dry it off and set it aside until the pump has removed the water.

If you don't hear the pump working then make sure that the sump pump has power. Check the connections and the fuse box to make sure a fuse wasn't blown. If the pump's not working and you have power then it's important to schedule service for the pump.

Q: My basement windows have stared to leak due to the heavy rain. How can I fix this? 
A: You have 2 options: You can caulk the windows or have a professional install special basement windows that are designed to withstand flooding and heavy rain. Keep in mind that caulking the windows is only a temporary solution.

Since the windows are leaking, you should also take a look at the grading around your home. Make sure that it's not directing water towards your foundation or basement window.

Q: Water has started to appear in my crawl space. What do I do now?
A: Has it been raining heavily lately? If you have a sump pump installed, it make take time for the pump to catch up and drain the water.

If your crawl space is encapsulated and water has sudden shown up, make sure that you don't have a plumbing leak. Check for broken pipes, leaking gaskets and other sources for the water. If you can't find the source of the water and the sump pump doesn't drain all of the water after the rain has stopped, give us a call at 866-370-4816 to schedule an appointment with one of our service techs.

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